FAQ

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At Wefix Tech, we repair a wide range of gadgets namely smartphones, ipads, tablets, gaming consoles, laptops, macbooks, and iphones.
The repair price estimate includes both replacement parts and labor.
Remove your battery from the water. If possible, remove the battery and leave it to dry. Next, bring your device to Wefix Tech for diagnosis and repair.

Yes! Our technicians can backup data before repairing your device. Also, we provide data transfer and data recovery services.

When your item becomes damaged, your warranty protection becomes void.

If you visit our walk in center most repairs are undertaken within 40min- 1hour,for more complex repairs a maximum of 24 – 48 hours subject to parts availability.

We accept cash, M-Pesa and Visa.

Our repairs carry a 90-day warranty for the same fault reoccurring. All warranty repairs are governed by the manufacturer’s warranty date.

No. You don’t have to send your simcard or memory card.

We endeavor to keep all information intact, unless it is necessary to remove as a part of the repair. These repairs usually include software problems or liquid damage. If your data is particularly important please do let us know when you send in your mobile phone.

We respect customers’ privacy and as such your details will never be passed on to any third party.

If your phone is determined to be unrepairable or you don’t wish to continue with repair, you can either pay the return shipping fee plus inspection fee and have the phone returned or you can request that the phone be discarded or recycled free of charge.

Typically, most sent-in repairs are completed within 24 hours. If you need your item sent back in a faster manner, let our staff know and we will be able to send your item back to you by priority shipping with an extra cost.

If your phone does not charge altogether, check to see if the port is loose or dirty. If it’s loose or dirty, you will most likely need a charging port replacement. If an aux cord can be firmly plugged in, you are most likely experiencing a battery issue.

Typically, we have a water damage repair success rate of 75% percent, though nothing is guaranteed to work and there is no warranty included.

Wefix Tech does not sell parts or tools. We only sell refurbished electronics, tech accessories, and of course offer repairs.

We accept most small electronics for recycle including game systems, laptops, phones, and tablets.

While there’s always someone who can fix your device for cheap, beware of prices that seem too good to be true. A cheap repair from the other guys often involves subpar replacement parts, further damaged devices, and more repairs needed in the long run.

At Wefix Tech, we believe in using top-quality parts and upholding the highest standards to ensure we get every repair right. Our repairs are trustworthy—we use professional-grade replacement parts, provide lifetime warranties, and are always there to help with any future issues.

There is humidity sensitive indicators on most of the handset and handset batteries. They change their color from ‘white’ to ‘pink’ or even ‘red’ depending on the damage.

The best way to look at the indicator is by aiming a flashlight or lighted magnifying glass into the jack. If the iPhone has been submerged in liquid, or has liquid damage, this circular indicator would be triggered and colored red or pink.

Yes! You can either drop it in and collect once it’s ready. Our repair center is at Ecobank Towers Standard Street, the same as our delivery address.

We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing OEM parts from the same factories that produce the parts

All items are dispatched using parcel delivery services and will require a signature upon delivery.

Goods can be returned unopened in their original packaged condition within 7days of purchase for a full refund.

Let's Fix It.

Get all your device issues fixed by professional technicians in no time.

Wefix Tech is a repair store in Nairobi that provides professional repair for various electronic devices.

  • Ecobank Towers, Standard street, Nairobi
  • info@wefixtech.co.ke
  • 0724 000340 / 0752 334455
  • Mon to Fri : 8:00am – 6:00pm