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Remote Support

Ready to get started? Remote support leverages remote access (or remote desktop) software to give the technician instant access to the remote device from anywhere, at any time. This means that they can provide remote assistance without having to travel to the device

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Wefix Tech Remote Support

Ready to get started? Remote support leverages remote access (or remote desktop) software to give the technician instant access to the remote device from anywhere in the world at any time. This means that they can provide remote assistance without having to travel to the device

Call Now
Connect

Follow the steps to get Started

We’ll connect online and fix your computer via the web. Remote services are available regardless of your location. If you need urgent or immediate computer assistance, we provide online computer support, where you can watch every step of the way via a secure, private connection as we assist you get a solution for your problem.

Contact our team to let them know that you need remote support.

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Need Remote Computer Support?

If you were sure until now, that good support requires the physical presence of a technician; prepare yourself to be surprised at the enormous amount of benefits that remote support can offer your organization.

We have the expertise and experience to tackle any phone, tablet or Computer-related issue you might have without having a technician pay you a visit.

The remote assistance or remote support is a service that allows, among other things, to evaluate, diagnose and repair computer systems; from a remote connection and through the internet. WefixTech is the best remote access support service provider in Kenya.

How do I get you to help me remotely?

One of our tech experts will connect to your desktop, laptop, smartphone or tablet through the Internet. Our remote access software will allow you to see what we’re doing at all times. At any time during our remote session, you can ask us questions and we’ll be happy to answer them. Most things can be fixed remotely, but if your computer or gadget can’t connect to the Internet, we’ll organize pick up of your device to our workshop. Useful for software troubleshooting, program installation, and updates. We provide remote computer support for error messages, a slow computer, email problems, and much more. If your computer has high-speed internet and can still open a browser, we can usually fix it remotely.

Note: Some problems require On Site/ physical repair, during the consultation we will advise you what is needed.

Wefix Tech remote supports the following devices:

Desktop Computers

Windows Laptops

MacBook Laptops

Android Smartphones

Apple Smartphones

Benefits Of Remote Technology Support

If you’re not completely sure of the origin or nature of your tech problem, Wefix tech can help you troubleshoot your phone or computer issues .Our Wefix tech team is always happy to help through Phone support and virtual support allow our technicians to quickly address your needs, from installing software programs to troubleshooting a hardware issue to networking issues the following are among the greatest benefits our remote tech support services provide:

Convenience

The fewer demands on your time, the better.

Whole Day Access

We offer our services online and over-the-phone from Monday to Saturday 9am - 4pm

Minimizing Downtime

A prompt response can make all the difference in the event of an outage or attack.

Accessible for All Locations

You can enjoy access to the high-quality expertise that only our technical experts can provide without enduring the hassles of transit.

Secondary Services

If you’re not completely sure of the origin or nature of your tech problem, Wefix tech can help you troubleshoot your phone or computer issues

Why Wefix tech Offers Remote Support

  • Remote Access is Less Intrusive
  • More Productive Assistance
  • Higher Tech Support Efficiency
  • Better Cost-Effectiveness
  • Faster Response
  • Ease for work-from-home support
  • Fast and Convenient
  • Customer Friendly and dedicated
  • Access to Experienced WefixTech IT Professionals
  • Knowledge sharing
  • After Hours Service

Why Wefix Tech Offers Remote Support

  • Remote Access is Less Intrusive
  • More Productive Assistance
  • Higher Tech Support Efficiency
  • Better Cost-Effectiveness
  • Faster Response
  • Ease for work-from-home support
  • Fast and Convenient
  • Customer Friendly and dedicated
  • Access to Experienced WefixTech IT Professionals
  • Knowledge sharing
  • After Hours Service

Steps to Prepare for a Successful Remote Support Session

  • Record any errors your phone, laptop or tablet is experiencing
  • Can you recreate the steps that generate the error? Document them.
  • What troubleshooting have you completed?
  • Document any new software that was installed, when and from what source.
  • Familiarize yourself with options to reboot your device.

Steps to Prepare for a Successful Remote Support Session

  • Record any errors your phone, laptop or tablet is experiencing
  • Can you recreate the steps that generate the error? Document them.
  • What troubleshooting have you completed?
  • Document any new software that was installed, when and from what source.
  • Familiarize yourself with options to reboot your device.

Things we can fix remotely

  • Remove Popup Ads
  • Slow Computer Performance
  • Back-up Hard Drive, iPod, or iPhone
  • System Won’t Turn On or Boot
  • Windows “Blue Screen of Death”
  • Windows Error messages
  • Computer/Phone Freezing Up
  • Virus Removal
  • Installation of Anti-Virus & Firewall
  • Setup Internet Connections
  • Setup Firewall, and Security Software
  • Configuring Firewalls
  • Configuring Security Software
  • Fix Windows Updates
  • Upgrading Windows 7 or Windows 8
  • Windows Startup Problems
  • Unable Install Software or Applications
  • Microsoft Office Problems
  • Wireless Connection Issues
  • Wireless Printer Setup
  • Setup Computer or Laptop
  • Configuring Ports and Routers
  • Parental Control Setup
  • Antivirus Setup
  • Printer Installation
  • Cannot Print, Scan, or Send Fax
  • Problems Sending Bulk Emails
  • Unable to Send or Receive Emails
  • Outlook or Windows Mail Setup
  • Unable to Connect to Internet
  • Unable to Download

And many more solutions

Things we can fix remotely

  • Remove Popup Ads
  • Slow Computer Performance
  • Back-up Hard Drive, iPod, or iPhone
  • System Won’t Turn On or Boot
  • Windows “Blue Screen of Death”
  • Windows Error messages
  • Computer/Phone Freezing Up
  • Virus Removal
  • Installation of Anti-Virus & Firewall
  • Setup Internet Connections
  • Setup Firewall, and Security Software
  • Configuring Firewalls
  • Configuring Security Software
  • Fix Windows Updates
  • Upgrading Windows 7 or Windows 8
  • Windows Startup Problems
  • Unable Install Software or Applications
  • Microsoft Office Problems
  • Wireless Connection Issues
  • Wireless Printer Setup
  • Setup Computer or Laptop
  • Configuring Ports and Routers
  • Parental Control Setup
  • Antivirus Setup
  • Printer Installation
  • Cannot Print, Scan, or Send Fax
  • Problems Sending Bulk Emails
  • Unable to Send or Receive Emails
  • Outlook or Windows Mail Setup
  • Unable to Connect to Internet
  • Unable to Download

And many more solutions

PRICING OPTION

We offer a large selection of computer service solutions to suit your residential and business needs.

Repair my Device

Get all your device issues fixed by professional technicians in no time.

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