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Mail in Services (Outside Nairobi)

Do you need work done on your Phone, laptop, tablet or gaming console but you’re not in Nairobi? Whether you are in Kisumu, Mombasa, Nakuru, Eldoret, Nyeri, Moyale, or any other part of the country we have the perfect mail in pickup and delivery service. Wherever you are, we are just a call away. WefixTech will organize pick at your location, fix your gadget and make sure you get it back in 48hrs, at your convenience.

Let's introduce ourselves

Preparation Before Mail in of your device

  1. Remove the security lock (e.g. pattern lock, fingerprint authentication, etc.) or provide to our customer care agent the details when required. Your data and information is safe with us and guided by WefixTech data protection policies.
  2. Remove all the accessories (e.g. SIM card, SD card, S-pen, screen protector, bumper, case etc.)
  3. Identify a G4s office near you for drop off. We can also assist with the location.
  4. Contact WefixTech care agent to give you the G4s Code.

Why Trust WefixTech Mail in Service

  1. All devices are insured through G4S and once we handle the item.
  2. You will track the repair process of your device on our online portal
  3. We are located at Ecobank Towers Standard Street, Ground floor, you can pop in any time.

Advantages of WefixTech pickup and delivery services.

  1. Safety

After completing the repair, we immediately focus on delivering it back to the owner. We deliver it back immediately to G4S courier firm We later confirm if the client received the device.

  1. Proper handling

WefixTech and G4S team in charge of pickup and delivery know your device is a very delicate gadget. Thus, they ought to be very careful when handling it when shipping it and are well trained on how to carry your device. Before accepting your device, clients are admonished to check its condition first.

  1. Cost effective

Time is money. We want you to focus on what you do best as we sort all your device issues.

  1. Timely delivery

Immediately after the repairs, arrangements are made for quick delivery. We desire that our clients should resume using their devices within a short span of time. It is part of our various strategies for impressing you as our client. We try as much as possible to avoid disappointments caused by delays in delivery or pickup.

How the G4S process works.

  • Call/WhatsApp us
  • Check in your device online
  • Go to any G4S Station near you.
  • Get G4S documentation
  • Give WefixTech code (To be communicated by our customer service agent)
  • The device is safely packaged
  • We receive the parcel
  • We fix and request for payment
  • Device delivered back by G4S within 24hours
LET's US FIx It

FAQS on Mail in service

Most of our repairs are done same day.

In this case, the whole process takes a maximum 48hrs but may vary based on issue with your device and the availability of parts. In the case of diagnosis, the engineer in charge advises on approximate time for such a repair.

Request for WefixTech special code to get subsidized courier fees.

Through our website by logging into a portal Here. https://wefixtechltd.repairshopr.com/device_repairs/device, call or WhatsApp us for the services.

Contact: 0724000340/0752334455.

The G4S receipt indicating Wefix address, contacts, contact person and device sent. Booking for the repair online.

  • The G4S receipt issued at the station
  • We have a physical workshop at Ecobank Towers In Nairobi.
  • The customer online portal where you can follow-up the process

You can send your device through a trusted courier company. However, in such cases we do not guarantee the safety of your device during transit. We will however send back the device via G4S or your preferred courier service at your request.

Once you have created your customer account, log into your portal and follow-up on the job. https://wefixtechltd.repairshopr.com/my_profile/login

You can also get or give feedback and authorize or stop the repair. You have control over the entire process!

We take photos and/or videos of your repaired device(s) .

All payments are done after the repair before dispatching the parcel back. Pay through:

PAYBILL NUMBER-477962 ACCOUNT-WEFIXTECH LIMITED

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