Let Us Introduce
Ourselves
We have a passion for fixing your favorite gadgets. We’re pretty good at it too.
Let's introduce ourselves
Who we are
At Wefix Tech we’re obsessed with gadgets and Tech. We offer any help, whether you need a repair, have a question or issue with your device. We love all things tech and we’re experts at what we do.
Wefix Tech is a professional repair company in Nairobi that primarily deals with smartphones, iPhones, tablets, iPads, laptops, Mac books, game consoles and data recovery.
To personalize, protect and add more use to your smartphone, Laptop or tablet, we offer a large range of accessories (protective cases, screen protectors, mini speakers, headphones and chargers) at our ecommerce store.
What we do
WefixTech repairs all brands of phones, tablets and laptops (it’s in our name after all). From the classic phone drop in the parking lot, the laptop you crashed on the office to the tablet in the toilet. We’ve seen it all. We understand how traumatic it is when you break your favorite devices and we want you to feel better the moment you let us handle your mess.
Why we do it
We’re not overly sentimental, but we do what we do because we care about people and their tech. That’s why WefixTech works; we put our customers above anything else. Of course, we love fixing cracked screens ,batteries and faulty charging systems, but we get our satisfaction from helping out folks who lost their connection to the outside world.
Our Story
Started as a tech accessories outfit, the brand saw an opportunity to solve a market gap, an opportunity to explore a bigger agenda and purpose. More importantly, create solutions that would impact the lives of many. Our Inspiration came about when we realized that there is an influx of mobile phones and other tech gadgets in the market, smart and feature based, and yet many of these brands barely offer any form of proper after sale support, both software and hardware. The device owners were then left without an option but to deal with a repair market which is unstructured and unprofessional. In that way, many people prefer to buy new a device instead of repairing the faulty device. Repair being way cheaper than buying new devices, there is a lot of wastage of money instead of saving money to fund and improve livelihoods. We saw the need to revolutionize the device repair market and provide world-class repair and customer service to save our clients money and reduce on E-waste.
To create positive impact in the lives of Kenyans by streamlining processes and systems in the smart device repair market
To be an innovative technological brand that empowers everyone to access world class device repair services in a quick and affordable manner.
When you come to Wefix Tech with a phone or laptop issue, we will live up to our name and fix it, regardless of the device type or duration. We are committed to giving our customers professional service tailored to their needs and above average customer experience.
As an innovative and technological brand, our goal is to deliver on these 3 values; Integrity, Ingenuity, Caring & Empowering. We aim to provide local repair solutions to schools, businesses, and consumers in the wider Nairobi area and eventually go countrywide.
Core values
INTEGRITY | Honest and Principled
“Integrity is what you do when no one is watching; it’s doing the right thing all the time, even when it may work to your disadvantage.” – John Doe. We guarantee device data protection, use of quality parts, and genuine diagnosis and professional repair process. We keep our word; we are Transparent for you.
CARE | Customer First
We formed WefixTech using this foundational core value. We highly believe in the value of people, our customers! We assure quality at every stage of customer relationship. Each day our customers continue to tell us how happy they are and well, that makes this job all worth.
EMPOWERMENT | Information & Tools
At WefixTech, we ensure availability of precise information and the tools they need to achieve results and serve our clients even better. For our clients, we understand this is very essential in taking care of their devices and to make informed decisions on Tech. Our passion for this work can be felt in every repair we deliver!
Why choose us
Convenience
Whether you are at Home, Office or School or we come for your device, fix and deliver right back before you know it! You can drop your device at our workshop and get a quick repair. Out of Nairobi, mail in your device through G4s or your preferred courier. Enjoy the convenience of our pick up, delivery and mail-in services.
Free Diagnostics
We believe in a transparent repair process. Have no idea of the issue(s) with your device? We would be happy to diagnose it for free. Our dedicated engineers will then give a comprehensive report of the diagnosis, give a repair option and a quote for such a repair!
Expert Technicians
WefixTech has a team of skilled and innovative engineers who guarantee an expert resolution to your problem Our Technicians are Fully Certified and Well Trained!
Low Price Guarantee
Getting your device repaired shouldn’t break your bank. Our low-price guarantee ensures that we always offer upfront prices to our customers without compromising the quality of parts or service.
Quick Repairs
From friendly and informative technicians, to online repair tracking, we make repair easy. We know how important your device is to you, so we promise to return it to you as quickly as possible, and keep you informed every step of the way. Most of our popular repairs can even be performed while you wait! (40Mins-2hrs)
90-Days Warranty
In the rare event that you experience an issue with your repaired device, we back all our repairs with a 90-days, hassle free warranty. We’ve got you covered even after repairing with us
Data Protection
WefixTech team operates in line with strict data protection and privacy guidelines. Be rest assured that you are in safe hands when asking us perform iPhone repairs, iPad repairs, Laptop repairs and smartphone repairs. All the information on your devices is safe with us. We got all you information protected!
World Class Customer Service
We believe our customers deserve nothing less than the best so we encourage working a little harder and going a little further to show our customers that we truly want to WOW them. From timely feedback, to solving any after repair warranty issues we are here for you.
Brands we deal with
We compiled list of top laptop brands that can be helpful to any Phone, laptop, tablet and Gaming console repair.
Going Green
As a company that has a great interest in helping to ensure that the world as we know it is a better place to live, we repair devices to extend its life and keep perfectly good electronics out of our landfills by properly recycling old and used batteries and parts. These practices allow us to minimize our carbon footprint , thus positively impacting mother nature herself.
We never stop learning
“We’re always striving to be better and we see every opportunity as a learning experience for us. We know that we may not have all the answers, but that doesn’t stop us from trying. Your feedback is always Welcome.”
Reviews
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