Depending on the complexity of your IT issue, onsite IT support may be the best option to fix the problem.

It all begins with a call to an IT help desk. The techs will try to work through the problem in any number of ways, including simple verbal instructions or remote access to your system. If the problem can’t be solved this way, a seasoned tech is sent to your physical location to diagnose and fix the issue. Your tech will come equipped with the tools and software needed to address your computer or network problem based on the information given during that first call.

a. Laptop/MacBook/PC

Which programs were running when the problem occurred?

What have you already tried in order to remedy the problem?

Is there any prior history of the issue’s occurrence in your network?

Where is your machine located?

Have you found your machine’s information, including version, model, serial number, and IP address? You can find this information in your computer’s “System Information” or “About This Computer” settings.

Did you make a note of the error code, if applicable?

b. Smartphone

Phone information: Find it in phone settings, about phone.

Having this information gathered before calling the support desk will give your tech a solid starting point. He or she may decide based on this information that an onsite IT support visit is the best choice rather than trying to talk you through a complicated repair process.